Reduce manual AR work with agents that interpret remittance advices, prepare dunning notices, and handle exception billing so you can focus on cash and customer relationships.
AR teams for midsized companies can spend significant time on cash application and collections processes. Remittance advices arrive in many formats and channels, with discounts, chargebacks, and short pays that require careful interpretation. Standard billing systems cover routine invoices, but off-cycle or specialized invoices often fall outside the system and have to be created and tracked manually.
AR staff have to regularly pull AR aging, assemble dunning lists, draft outreach, and prepare supporting information whenever a large customer disputes a balance or takes unexpected deductions. Much of this work is repetitive and some of it can be delegated to agents, allowing more time to be spent on customer financial insights and relationship management.
A mid-market manufacturer sells through large retailers and online marketplaces. Each week, they receive detailed remittance reports that include allowances, marketing contributions, returns, and other deductions. The finance team has to download files from portals, interpret remittance codes, reconcile payments to invoices, and determine which deductions are expected and which should be challenged.
Agents can pull remittance data from portals and email, match payments to open invoices, flag unusual or unapproved deductions, and assemble supporting information so the team can quickly review issues. They also draft weekly exception summaries and suggested follow-up messages, helping the business stay on top of complex AR relationships without adding headcount.
Document how you handle cash application, deductions, dunning, and off-system invoices today, including any customer-specific rules.
Connect bank data, ERP, billing systems, and customer portals so agents can pull remittance and AR information without manual exports.
Teach agents which deductions are expected, what thresholds should trigger review, and how to structure drafts and summaries in your preferred tone.
Start with a subset of key customers, then expand coverage as the logic proves reliable and you identify new areas to automate.
AR agents retrieve bank statements, lockbox files, and remittance advices from portals and email. They normalize these into a structured view that shows which invoices are being paid, what deductions are taken, and how cash applies to the open AR ledger.
